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Here are some of our most frequently asked questions, along with some more obscure ones too. If you can’t find what you’re looking for here, you can also connect directly with any of our panel of experts using the ‘Ask The Panel’ section on the right.
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Recently Added Questions
Q.
What is a right-to-rent check?
A.
A right to rent check is a process in which the letting agent or landlord will view the prospective tenant’s identification documents to ensure they are eligible to rent the property.
Residential Tenants
Q.
What documents do I need to provide?
A.
Photo ID for all prospective tenants including children (Passport or Drivers Licence). Proof of address, 3 months’ payslips and bank statements.
For residents within the EU and overseas, they must provide a right to rent share code, this is obtained from the government website. Residents within the UK with a British Passport will also need to have ‘right-to-rent’ checks carried out.
Residential Tenants
Q.
What is the difference between a cash deposit & zero deposit?
A.
A cash deposit is a 5 week deposit which would be returned to you at the end of the tenancy (subject to a satisfactory check-out report and no damages). Zero deposit replaces this 5 weeks deposit (fees apply) with a policy that provides 6 weeks of deposit cover. Tenants will still need to pass the referencing process regardless of which option they take.
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