The Acorn Group is London’s largest multi-brand estate agency. We offer our clients the best brands, with the best people, in the best locations.

 

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Popular Answers

Here are some of our most frequently asked questions, along with some more obscure ones too. If you can’t find what you’re looking for here, you can also connect directly with any of our panel of experts using the ‘Ask The Panel’ section on the right.

Note: any questions subsequently used on our FAQ page are completely anonymised.

Recently Added Questions

Q.

Who do I contact regarding a maintenance issue out of hours?

A.

Let only and Let and Rent Collection (managed directly by the landlord, this means all maintenance would need to be reported directly to the landlord)

Fully managed – This means the landlord has opted for Acorn to manage the full tenancy. All out of hours emergencies will need to be reported to the emergency line, simply by contacting Acorn property management. All calls will be diverted to the out of hours team if the call is made before 7:45am or after 6:15pm.

Acorn & Langford Russell properties: 020 8315 6909
John Payne: 020 8318 0243

Residential Tenants
Q.

What is a break clause?

A.

A break clause is a provision in a lease which enables either the landlord or the tenant, or both, to end the lease early.

Residential Tenants
Q.

Are there any renewal charges if I want to stay in the property?

A.

Good news, there are no renewal charges for tenants!

Residential Tenants
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