Note: any questions subsequently used on our FAQ page are completely anonymised.
Popular Answers
Here are some of our most frequently asked questions, along with some more obscure ones too. If you can’t find what you’re looking for here, you can also connect directly with any of our panel of experts using the ‘Ask The Panel’ section on the right.
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Recently Added Questions
Q.
I live far away, how can I sign documentation?
A.
Any documentation, such as our terms or tenancy agreements can be signed on-line in order to speed things up for you and your tenant.
Residential Landlords
Q.
How much deposit do you take?
A.
We take 5 weeks rent as deposit to be used against any damages/dilapidation at the end of a tenancy. This is the maximum that is allowed under the current laws. We also offer Zero Deposit options to tenants, who can purchase an insurance policy which saves them locking in a 5 week deposit for many years. This policy offers 6 weeks rent to be used in the event of any damages. All tenants that take out this policy still have to pass our referencing and affordability checks as if they were paying a cash deposit.
Residential Landlords
Q.
Do I need to supply a set of keys to the agent?
A.
Yes, we would normally expect a set of keys for each tenant as well as a full set for us to hold at our property management office.
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