The Acorn Group is London’s largest multi-brand estate agency. We offer our clients the best brands, with the best people, in the best locations.

 

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Popular Answers

Here are some of our most frequently asked questions, along with some more obscure ones too. If you can’t find what you’re looking for here, you can also connect directly with any of our panel of experts using the ‘Ask The Panel’ section on the right.

Note: any questions subsequently used on our FAQ page are completely anonymised.

Recently Added Questions

Q.

My service charge has gone up this year, is this allowed?

A.

Your lease will tell you if your service charge is fixed or variable.  Most service charges are variable in which case your landlord can increase your service charge but it does need to be reasonable.

Estate Management
Q.

Can I stop paying my service charge if I think it’s too much?

A.

It could be risky to withhold payment because this may be a breach of your lease, however if you think certain charges are unreasonable, you should contact your managing agent or landlord to get an explanation of those charges. If you have evidence to challenge the charges, you can make an application to the First Tier Tribunal for a determination.

Estate Management
Q.

Why does my neighbour pay a lower service charge?

A.

Your lease should set out how your service charge must be calculated.  It is usually a percentage or a set share of the cost of the repairs, maintenance and insurance of the building.

Estate Management
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