Search Results for "#mortgage"
Do you charge a fee and why would I pay this when online brokerages will transact for free?
The initial advice and meeting with our broker is always free. If you are happy with the figures provided and want to move forward then a fee does apply. This is dependent on the complexity of your case and a typical fee is £499. The reason we charge a fee is to give you access to the entire mortgage market and 25 years of expertise so that the advice you receive will be tailored to your financial needs. We also have exclusive rates that you can only access through working with us. You will also receive a dedicated case handler to ensure that your case proceeds to completion as quickly and smoothly as possible.
What happens if I have paid a broker fee and the vendor pulls out of the transaction? Do I lose the fee?
Not at all – we will simply hold the fee until you find another property and then roll it over to pay for your next mortgage application. We will continue to do this until you have a successful application which moves to completion.
Am I protected should I need to make a complaint?
Absolutely – hopefully it would not come to this as we have very few complaints but should you wish to complain we are an appointed representative of Stonebridge and you can refer the matter to them to investigate. They will respond in due course and if you are not happy with their resolution you can then refer to the financial ombudsman scheme.
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