The Acorn Group is London’s largest multi-brand estate agency. We offer our clients the best brands, with the best people, in the best locations.

 

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Popular Answers

Here are some of our most frequently asked questions, along with some more obscure ones too. If you can’t find what you’re looking for here, you can also connect directly with any of our panel of experts using the ‘Ask The Panel’ section on the right.

Note: any questions subsequently used on our FAQ page are completely anonymised.

Recently Added Questions

Q.

Will l still have to pay the agents’ fees if my property does not sell or I take it off the market?

A.

Unlike some agents, we do not charge any form of fee if you withdraw your property from the market. You will only be liable to pay our fees if we introduce a buyer who exchanges contracts. Estate agents have traditionally funded the cost of marketing property on a ‘no sale no fee’ basis. Our terms of business are based on the guidelines recommended by the Office of Fair Trading and will be confirmed to you in writing before we commence marketing your property.

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Q.

Why do I need to show my ID before my property can be marketed?

A.

In 2004 the government extended the anti-money-laundering legislation requiring estate agents to verify the identity of their clients. This formality is conducted with the minimum of inconvenience.

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Q.

Aren’t online agents cheaper than high street agents?

A.

Online agents generally charge a smaller flat fee up-front for selling your property, rather than a percentage of the final sale price. While on the face of it this seems like a good deal, consider how incentivised an online agent is to sell your property for the best price possible or even at all, once they have your money. Our model is to levy our sales commission on a “no-sale, no-fee” basis. In simple terms, we are motivated to achieve the best price for a vendor’s home and it’s essential the sale completes if we are to be paid any commission at all.

Typically high street agents spend as much money per property as on-line agents do (if not more) on digital marketing. Even more importantly this is further supported by a physical office presence and dedicated local team of staff, who are focused on delivering the vendors and purchasers requirements. We firmly believe our model will consistently generate the best price (after fees), which is probably the most important factor to consider when measuring the value for money provided by your agent.

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