Ask The Experts

We will collect the rent on your behalf, make any necessary deductions and forward the balance to your account as supplied. We provide a paperless statement and can also provide income and expenditure statements in readiness for your tax return if applicable. If you have a number of properties we can account to you once a month with a summary report.

Where we are managing on your behalf, tenants will inform us of any issues and we will get one of our approved contractors to visit and make recommendations. If the job is extensive, then we will provide three quotations for you to choose from. Our contractors are subject to strict standards and turnaround times to ensure both tenant and landlord satisfaction. We will deduct any costs for works from the monthly rent. In the event of an emergency that occurs out of hours, we have a 24hr contact line that tenants can call and contractors will be sent to secure/deal with the emergency and report on any further action that is required.

Yes, we would normally expect a set of keys for each tenant as well as a full set for us to hold at our property management office.