Ask The Experts

Question #59

Am I protected should I need to make a complaint?

Absolutely – hopefully it would not come to this as we have very few complaints but should you wish to complain we are an appointed representative of Stonebridge and you can refer the matter to them to investigate. They will respond in due course and if you are not happy with their resolution you can then refer to the financial ombudsman scheme.

#mortgage #financial-services #complaints

#59

Answered by

Ricky Dorrer

Financial Services

Ricky has over 25 years of mortgage consultant experience, and prides himself on offering the best advice to his clients and assisting them with their property purchases.